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Shipping and returns

Shipping Policy

As mentioned in the  About section, the majority of our products are printed on demand by our partners to avoid waste and pounding. Also, they are sent directly by our partners to our customers. These products, made on demand, therefore take a little longer to reach you. In general, it takes between 10 and 14 days for delivery. Also, as we work with different partners, your products could arrive at your house in several packages and not necessarily all at the same time.

Some products are created in small quantities and will be sent to you directly from 9 Harfangs. In this case, we will prepare your order within 48 hours and use regular mail to send them to you.  The deadlines will therefore depend on the place of delivery. Note that it is mainly small stationery items that are sent directly by 9 Harfangs.

We do our best to speed up your orders while respecting our partners. Thank you for your understanding.

Return and Exchange Policy

Note that digital or print-on-demand products are non-refundable.


Other products, shipped directly by 9 Harfangs are refundable and exchangeable. However, shipping costs are the responsibility of the buyer.

In any case, we will refund defective products. Please contact us with any problem you have with any of our products.

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