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Shop Policy

Customer service

For any questions, please contact us at

or by mail to:

9 Harfangs

5867 Rue de Terrebonne, 

Montreal (Quebec), Canada H4A 1B4

Privacy and Security

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from (the “Site”).


Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the web pages or individual products you view, the websites or search terms that referred you to the Site, and information about how you interact with the site. We refer to this automatically collected information as “Device Information”.


We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit

- “Log files” track actions occurring on the site and collect data including your IP address, browser type, internet service provider, referring/exit pages and timestamps.

  • "Web beacons", "beacons" and "pixels" are electronic files used to record information about how you navigate the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, payment information (including credit card numbers, email address and phone number). We refer to this information as “Order Information”.


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


How do we use your personal information?

We use the Order Information we collect generally to fulfill all orders placed on the Site (including processing your payment information, arranging for shipping if applicable, and providing invoices and/or or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- screen our orders for potential risk or fraud; And

- When you are in agreement with the preferences you have shared with us, to provide you with information or advertising relating to our products or services.


We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics on how how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We may also use your information for advertising purposes for 9 Harfangs.


Sharing your personal information

We share your personal information with third parties to help us use your personal information, as described above. For example, we use Wix to power our online store. We also use Google Analytics to help us understand how our customers use the site - you can find out more about how Google uses your personal information here: /. You can also deactivate Google Analytics here:


Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


Behavioral Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications from 9 Harfangs Only which we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at -does-it-work.


You can opt out of targeted advertising using the links below:

- Facebook:

- Google:

- Bing:



Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at:

Your rights

You have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details below.


Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you place an order through the Site), or otherwise to pursue our listed legitimate business interests above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


Data retention

When you place an order through the Site, we will retain your order information for our records unless and until you ask us to delete this information.



We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.



The Site is not intended for persons under the age of 18.


Contact us

For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email at or by mail using the contact details below:

General policies

By accessing and using the 9 Harfangs website (hereinafter referred to as the "website"), you acknowledge and agree to be bound by the following terms and conditions, including our privacy policy and our disclaimer. - liability, which are displayed on the website and are incorporated therein by reference.
The term "you" means any person who uses, visits or consults the website. 9 Harfangs (referred to as "company", "I", "we" or "our") reserves the right to modify or amend these terms and conditions at any time, without notice. By continuing to use the website, you accept the changes. We recommend that you check the website regularly for updates.
If you do not agree to these Terms and Conditions, you must not access or use the Website.

All information and content provided on this website is intended for persons over the age of 18. Children, as defined in our Privacy Policy, are prohibited from using this website.

We respect your privacy and are committed to protecting your personal information. Your acceptance of our Privacy Policy forms part of these Terms and Conditions. For more information, please see our privacy policy.

Acceptance of our disclaimer is an essential part of these terms and conditions. For more information, please see our disclaimer.

By using this website, you agree to waive your right to bring any legal claims, present or future, arising out of or relating to the website and our products/services. Any dispute, claim or controversy arising out of or relating to the use of this website shall be governed by the laws and regulations of CANADA.
You consent to the jurisdiction of the state and federal courts located in CANADA, without regard to principles of conflict of laws or the location of the parties at the time the dispute arises.
You agree to resolve any dispute or claim through binding arbitration in the State of CANADA and you will bear all costs of arbitration to the extent permitted by law. Your good faith participation in the arbitration is a condition precedent to pursuing any other legal or equitable remedy, such as litigation or other legal process. Further, you agree that in the event of any legal action commenced after binding arbitration, the prevailing party shall be entitled to recover reasonable attorneys' fees and other associated legal costs.

The information contained on this website, including text, messages, logos, graphics, files, materials, services, products, videos, audio, applications, computer code, designs , downloads, and all other content (collectively, "Content"), are our property and are protected by copyright, trademark and other intellectual property and unfair competition laws. However, any content from third parties that we are legally permitted to use is excluded from this property.
You are permitted to print or download content from the website for your personal, non-commercial, non-transferable, informational and educational use only, insofar as it does not infringe any copyright, trademark or proprietary right intellectual or any property right. Any other use of the content, including but not limited to copying, duplicating, stealing, modifying, publishing, displaying, distributing, reproducing, storing, transmitting, posting , the creation of derivative works, reverse engineering, sale, rental or licensing, is strictly prohibited without our prior written consent. You are responsible for complying with copyright, trademark and intellectual property rights laws, and any violation of these terms and conditions is your sole responsibility.



If you upload, post, post, transmit, send, email or submit any content or information on the website or on any of our social media sites, you warrant that you own such content or have the express permission from the owner of the intellectual property rights to use and distribute this content to us. You grant to us and/or our officers, employees, successors, shareholders, joint venture partners or anyone else working with us a royalty-free, perpetual, irrevocable, worldwide, non-exclusive right and license to identify, publish, post , reformat, copy, distribute, display, edit, reproduce any content provided by you on our website and on any of our social media sites for any purpose. You are solely responsible for any damages resulting from infringement of copyright, trademark or other proprietary rights of any content or information you provide to us.

You agree not to upload, display, post, transmit, distribute, send, email or submit to us on the Website or on any of our social media sites any information or content that is unlawful, violates or infringes the rights of others, is defamatory, abusive, profane, hateful, vulgar, obscene, libelous, pornographic, threatening, encourages or advocates conduct that would constitute a criminal offense, give rise to civil liability, or violate any otherwise any law, distributing material including but not limited to spyware, computer viruses, any type of malware or other actionable harmful information, attempting to obtain unauthorized access to any part or function of the website, or sending unsolicited or unauthorized material, or causing disruption in the operation of the website. You agree to use the website for lawful purposes only, and you are liable for damages resulting from your breach of any provision contained in these terms and conditions.


The Website provides links to third party websites or resources for your convenience. Please note that we may act as an affiliate for some of these third party sites by promoting their products or services on the website. However, we do not own or control these third-party websites. As soon as you click on a third party link and leave this website, our terms and conditions no longer apply.

By using such third-party websites or resources, you agree that we are not responsible for their accuracy, content, or any information presented there. Any transaction between you and such third party websites is strictly between you and the third party, and you bear all risk associated with their use. We will not be liable for any damages resulting from the use of such third party websites or resources.


On this website, we may provide both free-to-download products and fee-based courses, programs, physical or digital products and related materials (collectively, "Products"). All of our products and/or services, including their content, are copyrighted under Canadian and international copyright laws.

We grant you a limited, revocable license to print or download the content of our digital products for your personal, non-commercial, non-transferable, informational and educational use only, provided that such use does not infringe any copyright, trademark , intellectual property or proprietary right. It is expressly forbidden to copy or store our content for any purpose other than personal use without our prior written consent.

You acknowledge and agree that you may not share, modify, sell, edit, copy, reproduce, create derivative works from, reverse engineer, enhance, or otherwise exploit our products. You may not sell or redistribute any of our products, whether free or paid, without our express written permission. You agree to abide by copyright, trademark and intellectual property rights laws and will be solely responsible for any violation of these terms and conditions.



We reserve the right to refuse, remove, restrict access to, revoke and terminate the use of our website, including any or all content posted by the user or by us, at any time. time, for any reason and without notice.


All sales of digital products and print-on-demand products on this website are final and no refunds will be issued. We strongly believe in our products and services and strive to provide the best possible experience for our customers.


All content, information, products and services provided on the Website are provided on an "as is" and "as available" basis, without any representations or warranties of any kind, including, but without limitation, warranties of fitness for a particular purpose, express or implied, to the fullest extent permitted by law. The company makes no representations or warranties regarding the content, information, products and/or services provided on this website. 

Moyens de paiement

Means of payment

- Credit/debit cards
- PayPal
- Offline payments

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